Terms of Service

Welcome to Paatch. These Terms of Service (the "Terms") govern your access to and use of the Paatch platform, website, and related services (collectively, the "Platform") operated by PAATCH SAS, a French simplified joint-stock company registered under SIRET no. 911 060 176 00011, with its registered office at 24 Rue de Clichy, 75009 Paris, France ("Paatch", "we", "us").

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. About the Platform

Paatch provides a technological platform and a network of certified experts ("Forward Deployed Engineers" or "FDEs") enabling the design, development, deployment, and orchestration of artificial intelligence agents and custom automation solutions for organizations.

Access to the Platform is primarily provided to businesses ("Clients") and their authorized personnel ("Users") in connection with a services agreement, order form, or subscription entered into between Paatch and the Client (a "Client Agreement").

2. Relationship with Client Agreements

If you access the Platform on behalf of an organization that has entered into a Client Agreement with Paatch, that Client Agreement governs the commercial relationship between Paatch and your organization (including scope of services, fees, service levels, and data processing terms). In the event of any conflict between these Terms and an applicable Client Agreement, the Client Agreement shall prevail with respect to that organization and its Users.

These Terms govern your individual access to and use of the Platform as a User.

3. Eligibility and Account

You must be at least 18 years old and authorized by your organization to use the Platform.

You may sign in using third-party authentication services such as Google Sign-In. When you do so, we receive limited profile information (such as your name, email address, and profile picture) as described in our Privacy Policy.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us promptly at niels@paatch.ai of any unauthorized use of your account.

4. Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You shall not:

• use the Platform in any way that violates applicable laws or regulations;
• attempt to gain unauthorized access to the Platform, other users' accounts, or Paatch's systems and networks;
• probe, scan, or test the vulnerability of the Platform, or breach or circumvent any security or authentication measures;
• reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform, except to the extent permitted by mandatory applicable law;
• copy, resell, sublicense, rent, or otherwise make the Platform available to any third party, except as expressly permitted under a Client Agreement;
• upload or transmit any content that is unlawful, infringing, defamatory, or malicious (including viruses or other harmful code);
• use the Platform to develop a competing product or service;
• use automated means (bots, scrapers) to access the Platform other than through interfaces provided or authorized by Paatch;
• interfere with or disrupt the integrity or performance of the Platform.

Paatch may suspend or restrict access to the Platform in the event of a breach of this Section, a security risk, or as otherwise provided in the applicable Client Agreement.

5. Client Data and User Content

Users and Clients retain all rights to the data, documents, and content they submit to the Platform ("Client Data"). By submitting Client Data, you grant Paatch a limited, non-exclusive license to host, process, and use such data solely for the purpose of providing and improving the services, in accordance with our Privacy Policy, the applicable Data Processing Agreement, and applicable data protection laws (including the GDPR).

You represent that you have all rights and authorizations necessary to submit Client Data to the Platform, and that such data does not infringe the rights of any third party.

6. Intellectual Property

The Platform — including its source code, architecture, algorithms, databases, interfaces, designs, and documentation — is and remains the exclusive property of Paatch. No rights are granted to you other than the limited right to access and use the Platform in accordance with these Terms and any applicable Client Agreement.

Ownership of custom deliverables (AI agents, workflows, and custom software solutions developed for a Client) is governed by the applicable Client Agreement.

The Paatch name, logo, and trademarks may not be used without our prior written consent.

7. Third-Party Services

The Platform integrates and orchestrates third-party technologies, including large language model providers (such as Anthropic and OpenAI) and cloud infrastructure providers. Your use of the Platform may involve processing by these providers, as described in our Privacy Policy and, where applicable, the relevant Data Processing Agreement. Paatch is not responsible for third-party services beyond its obligations under applicable law and Client Agreements.

Runtime API costs required to operate deployed solutions may be borne directly by the Client, as set out in the applicable Client Agreement.

8. Availability and Maintenance

Paatch uses commercially reasonable efforts to ensure the availability of the Platform. Scheduled maintenance is performed, whenever possible, outside business hours and notified in advance. Specific service level commitments, where applicable, are set out in the relevant Client Agreement (SLA).

The Platform is provided on an "as is" and "as available" basis for Users who are not covered by a Client Agreement.

9. Disclaimer

The Platform relies on artificial intelligence technologies, which are by nature probabilistic. Outputs generated by AI agents may contain errors or inaccuracies and should be reviewed before being relied upon for business decisions. Except as expressly set out in a Client Agreement, Paatch's obligations are best-efforts obligations ("obligations de moyens") and Paatch disclaims all warranties, whether express or implied, to the fullest extent permitted by applicable law.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Paatch shall not be liable for any indirect damages, including loss of profit, loss of revenue, loss of data, or loss of business opportunity, arising out of or in connection with the use of the Platform.

Where a Client Agreement applies, the limitations and caps on liability set out therein shall govern. Nothing in these Terms excludes or limits liability for gross negligence, willful misconduct, or any liability that cannot be excluded under applicable law.

11. Data Protection

Paatch processes personal data in accordance with its Privacy Policy, Regulation (EU) 2016/679 (GDPR), and applicable French data protection law. Where Paatch processes personal data on behalf of a Client, such processing is governed by a Data Processing Agreement entered into with that Client.

12. Suspension and Termination

Paatch may suspend or terminate your access to the Platform: (i) in the event of a material breach of these Terms; (ii) upon expiration or termination of the applicable Client Agreement; or (iii) where required by law or to protect the security and integrity of the Platform.

Upon termination, your right to access the Platform ceases. Provisions relating to intellectual property, confidentiality, liability, and governing law survive termination.

13. Changes to the Platform and to these Terms

We may modify the Platform and these Terms from time to time. The current version of these Terms is always available at paatch.ai/terms, with the "Last updated" date shown above. Material changes will be notified through the Platform or by email. Your continued use of the Platform after such changes constitutes acceptance of the updated Terms.

14. Miscellaneous

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. Our failure to enforce any provision shall not constitute a waiver. You may not assign these Terms without our prior written consent.

15. Governing Law and Jurisdiction

These Terms are governed by French law. Any dispute relating to their validity, interpretation, or performance shall be subject to the exclusive jurisdiction of the courts of Paris, France, without prejudice to any mandatory jurisdiction rules applicable to Users, and without prejudice to any dispute resolution provisions set out in an applicable Client Agreement.

16. Contact